Offshore business process outsourcing is a great way of reducing costs. If a company thinks that skilled labour in their home country is expensive, then they can outsource the entire customer service unit to a country where the labour is less expensive. It is a way of cutting down on your overhead costs and expenses. […]
Why are Customer Service Executives Betting Big on Experience & Engagement?
Customer experience and engagement have both become quite important in the world of BPO call centre executive’s life. All those who have been working as BPO call centre executives for a considerable amount of time will know that customer experience is the axis around which a BPO customer service unit’s business revolves. Keep your customer […]
Best Ways to Ensure Customer Satisfaction in BPO
Customer satisfaction is the heart of a BPO setup. All those who want to make a career for themselves in the world of customer service and customer experience management should definitely give Ison Xperiences a try. All those who want to know more about the true meaning of customer experience should make it certain to […]
5 Reasons to Hire BPO Services as a Start-Up
If you are just starting up, you need a great business idea along with a great team. When there is much competition, you need to plan diligently before launching your business. Create something better to offer as compared to your competitor. To address customer grievances, you need to hire an outsourced BPO in South Africa. If […]
What Does Customer Satisfaction Mean in The BPO Industry?
Customer satisfaction is the fulcrum around which the BPO industry tends to revolve. A satisfied customer will always want to return to the BPO call centre executive who helped him when he/she was in need. There are various customers who want to know more about the products and services offered by a country. Some of […]
What is Considered Good BPO Service?
There is no perfect way to define customer service. It is highly subjective. Take this for an example: if a caller is able to get a problem to his solution, then he will consider the service as good. However, people might need additional support in the future. Not all problems get sorted in one go. […]
How Does Automation make Business Process Outsourcing Easier?
Automation is the buzzword in 2022. All those who are associated with customer service and customer satisfaction would be well aware of the fact that automation has the power to turn an ordinary customer experience into something rich and memorable. Contact centre service providers have been looking to provide automated solutions to all of its […]
Why is it Essential to Make Follow-up Calls in a BPO?
A BPO call centre executive’s life revolves around a particular thing, i.e., providing the customers (and the callers) with solutions to their problems. All the customer care executives who want to dive deeper into the minds of the consumers need to take a series of well-planned steps. All those who wish to provide the customers […]
How is Good Customer Service Defined?
A lot has already been said (and written) about customer service and experience. A BPO call centre executive is always on the lookout for alternatives to provide the customers with the best service. All those who have worked in a BPO setup in the past would be well aware of the fact that customer service […]
What Forms the Heart of Customer Experience Inside BPO?
A BPO call centre revolves around one thing, i.e. customer experience. All those who have worked in a call centre at some point in their life will be well aware of the fact customer experience is the most important ingredient if you wish to concoct an everlasting relationship with your customers. However, customer experience is […]