A BPO call centre is the ideal place for you if you happen to be seeking a solution to your product or service-oriented problems. All those who have had an opportunity to work in a call centre environment would be aware of the fact that BPOs of all kinds revolve around one belief, i.e. communicating […]
Business & Services
How to Keep linguistic Jargons at Bay in a BPO Contact Centres?
It goes without saying that BPM services are required by companies of all types and kinds. No matter how big or small the business is, you will always need a BPO call centre company to handle the customer service part of the business. If you are dealing in products and/or services, then it is highly […]
What Role Does Social Media Have to Play in Contemporary Call Centres?
Social media has leverages call centre businesses by leaps and bounds. Today, call centre business all over the world happen to be thriving and flourishing because of the rise of social media platforms, such as Facebook, Twitter and Instagram. Today, more and more customers happen to be using social media platforms in order to get […]
What do You Need to Succeed as a BPO Executive?
As a BPO call centre executive, it is important to get in touch with customers and consumers. All those who want to make a career for themselves in the field of customer service and engagement can check out some of the top BPO companies in the country. There are several BPO companies and business process […]
Why is Customer Feedback Important in a BPO Setup?
Customer feedback is very important if you are looking to create an everlasting impression in the minds of the audience and callers. All those who want to make a career for themselves in the area of customer experience management and customer service. Call centre outsource companies all over the world have been doing their bit […]
How Does Automation Leverage Customer Satisfaction and Convenience?
Customer satisfaction has been the undisputed buzzword in the world of customer service and satisfaction for quite some time now. All those who have been in the business of customer service for quite a while would be aware of the fact that customer satisfaction is all about providing the customer with the best possible experience […]
What Role Do Big Data Analytics Play in a BPO Setup
Talk to any seasoned BPO professional and you will realise that big data analytics sits at the heart of all customer service operations. If you have big data at your disposal, then you will be able to dive deeper into the realm of consumer behaviour. The idea behind employing big data analytics is simple: it […]
6 Performance Indicators to Evaluate Call Centre Excellence
If you are a BPO, analyzing KPIs for call centers can help you evaluate their efficiency and effectiveness. You need to be aware of the parameters to ensure that all your employees are trained and equipped with the necessary skills. Here are the top KPIs to track the excellence of call centers: 1. Time spent […]
Why is Digital the Way to go for the Advertising Industry?
There has always been a lot of talk about digital marketing and advertising in the contemporary day and age. If you are a digital marketer (or an advertiser) then you will be able to understand the relevance (and power) of digital media. Going digital is no longer a privilege, but a necessity. If you want […]
Let’s talk about how to start a Business in India
Are you planning to start your very own business in India? We understand that it can be an extremely daunting and challenging process to take the first step, which is why we’ve assembled a step-by-step manual for you. While every business has its own unique requirements, the process to get started on your business is […]