Reasons to Re-Evaluate Your Telephone System

Corporate day-to-day communication is one of the most important aspects for the good functioning of any organization. Therefore, one of the priority resources for small and medium-sized businesses to grow rapidly is reliable access to the telephone system. Traditional telephony systems are often expensive, complicated to set up, and scalable. However, with the emergence of broadband services such as VoIP, this scenario has begun to change and the advantages of these services over the traditional ones have ensured its increasing adoption in companies worldwide. Here are the reasons why your business should re-evaluate the office telephone system:

1. Economy

Internet calls are cheaper than conventional calls from traditional carriers, with a reduction of up to a considerable percentage in telephony costs. The VoIP system still has low installation and maintenance costs.

2. Flexibility

With scalability, it’s even easier to add extensions and users to your VoIP network. It is possible to adjust the telephony to the company’s activities and expand it along with its business. This telephony, in a simple way, makes use of digital technology to transmit the voice of the internet in a dialogue between two or more individuals.

3. Resources

Virtual PBX offers a number of features to increase your company’s productivity, such as Audible Response Units (URAs), call recording and personalized queues, among others. Mobile devices are an important part of any business portfolio, especially when it comes to executive workers, preventing employees from traveling so much to work to meet meetings and conferences.

4. Infrastructure

VoIP does not have to change its current infrastructure, which generates more savings for your company. Before that can happen, however, the underlying infrastructure needs to be improved in order to support VoIP. Even today, there are many areas in the United States where people do not have high-speed Internet access or sufficient capacity to carry voice calls. In addition, some functions, such as emergency calls, are still being launched on VoIP technology networks. This means that VoIP still cannot be considered as mature as the PSTN in certain issues such as emergency calls or disaster management.

5. Simplicity

From simple configuration, VoIP is easier to manage. Different web panels allow you to acquire credits, contract new plans, update your registration, print invoices, check your history and access complete consumption reports.

6. Mobility

You can access your VoIP network from anywhere with the internet, through smartphones, tablets or computers with a softphone installed. In this way, IP telephony achieves the deployment by means of values ​​much more in account than the conventional telephony itself.

7. Efficiency

With higher quality and stability in calls, your team gains in productivity and enthusiasm. Understanding how VoIP is positioned on the market today, we can understand where it can go. Predicting the future is difficult in relation to technology because of the large number of variables to be considered. But it is possible to sketch an idea of ​​a future scenario from recent trends and market research.

8. Speed and data security

We also think of speed, data security, stability of the connection, underground cables that are not subject to weather or the fall of poles and trees. We think that the future is coming and that with fiber optics and signal transmitted by the air, soon we will have wi-fi in every corner of the world. VoIP technology has come a long way since its inception. What began as an experimental technology in the 1990s has now become the standard for voice calls in many countries and industries. VoIP for consumers and businesses has steadily increased at the expense of traditional PSTN phone calls.

9. VoIP will become the common standard in telephony

While it may be difficult to predict the exact year in which it will happen, it is certain that VoIP technology will replace the PSTN as the only network for voice calls at some point in the next two decades. It may take a little longer in Asia and Africa, compared to North America and Europe, but it will happen. It is very expensive for operators to continue to maintain two distinct networks that serve the same purpose.

Mobile VoIP applications allow users to place calls over their data connections instead of using the minutes included in their plans. In addition, data plans have not only become extremely cheap but also significantly faster than ever before. Even within the business context, mobile VoIP applications will play a large role in enabling telecommuting and work at home to employees.

10. About regulation and security

Many countries still do not know how to regiment VoIP technology should it be treated as PSTN telephony or is it more similar to the Internet? National and even international organizations will soon have to decide how to deal with the future of the VoIP industry. Additional concerns for businesses and consumers include factors such as privacy and security. However, these areas are still hazy and little is known of the questions to be asked, let alone about their answers. As a fast-growing industry like VoIP, the only certain thing is that there will always be something new on the horizon.

11. The digital age and the evolution of telephony

Telephony in the cloud (or VoIP telephony) is one of the innovations to overcome the fixed lines. As soon as this new telephony conquer the world, the fixed telephony will be extinguished. When we talk about the evolution of fixed telephony, we know that VoIP is based on switched circuits. Due to its functionality, which relies on dedicated circuits and cabling, it also uses the internet as an intermediate transmitter via Voice over Internet Protocol (VoIP).

The benefits of the evolution of fixed telephony for companies correspond to:

  • Reduced costs;
  • No cables;
  • Mobile;
  • Applications of technologies such as artificial intelligence.


Growth in the VoIP industry has been very broad over the last five years in virtually every industrialized nation. The number of suppliers available is constantly increasing in order to meet the growing demand of businesses and consumers. Some countries are even about to discuss cutting off PSTN networks so operators can focus exclusively on VoIP.

The new business demands in company’s pressure managers to look for technology alternatives that present improvements, cost savings, agility and simplicity. In this scenario, the chosen communication system is paramount for success in the market. To take the first step in the right direction, Avaya telephone system Dubai offers corporate cloud-based telephony plans that will virtualize your office.

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